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  Management Studies

Volume 2, Number 1, January 2014 (Serial Number 2)

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Volume 2, Number 1, January 2014
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This paper specifies substantial characteristics of social projects at the present stage of development of the Russian civil society. A social project is considered as a project system based on a set of measures of social orientation; has specific objectives; and is located in space and time-restricted. The sample data of 25 in-depth interviews with representatives of the business community, public authorities, and civil society institutions, all active participants in community development in the Voronezh administrative region served as an empirical basis for this paper. The analysis of respondents views on the importance of social projects has enabled to define their descriptive and normative features. The main descriptive features include the following: overcoming specific urgent problems in a society; implementing state social policy; quantitative changes in the material life conditions of an individual or a social group; creating labor markets; implementing social innovations; two-way influence of the quality and quantity of social projects and the level of socio-economic structure (company, region, country). Normative features include: encouraged development of state institutions; stability of the environment; balanced socio-economic development; formation of a community of reasonable individuals; development of human potential. Conclusions have been made about the nature, characteristics, and goals and objectives of social projects and their role in social and economic development of the region, spheres of social projects implementation significant for Russia, about active participants, success and failure factors of social projects, prospects and intensity of social engineering in the Voronezh administrative region and Russia as a whole. Soft systems methodology has been used for stating and structuring the empirical data. The results obtained have enabled to lay the foundation for finding the concepts and mechanisms to coordinate the participants in community development.

Keywords: social project, project management, project system, community development, root definition, goals and objectives of social projects




In spite of the extensive literature regarding the relationship between corporate internationalization and performance, questions still remain due to conflicting empirical results. Is this due to the diversity of the conceptualization of international profile? The results of statistical non-parametric tests obtained from a sample of 68 Euronext 100 companies over the period 2005-2009 point to a different relationship, between internationalization and performance, depending on whether the extent of international activities or their dispersion is considered.

Keywords: internationalization, performance, multinationals, Euronext




This paper seeks to advance the strategies which can be employed by small-scale retail outlets as they normally fight for survival. Many small firms face a number of challenges in terms of technology, economic strength, geographic expansion, human resources, and relationship marketing. These challenges emanate duly from the untrained and inexperienced workforce that knows little about the tools needed to market products and services successfully. Not only that, but even many small-scale retail service providers are pushed into their business with very little or actually without any marketing knowledge. They are driven some by seeing small niches in the market or just they have enough capital to start a small business. Little focus is actually made on the longer-term customer lifetime value; hence most of them fail and close down. This paper shall merge the literature review with the practical situation of what is currently happening on the ground. Questionnaires were designed and handed to small-scale retailers in Francistown, and follow-up interviews conducted to a randomly selected number of these retailers. The small retail outlets considered had less than 30 employees, meaning between one and 30 employees. This was done to ensure that effective strategies are put in place not only to help new start-up retailers and existing ones, but also big firms that might have been neglecting the importance of relationship marketing. This paper reframes and redefines the strategies for winning small-scale retailers that will compete locally and globally.

Keywords: relationship marketing, small retail outlets, strategies




Product Tahu is a traditional food of Sumedang city in Indonesia, and becomes an icon of the city. This study aims to see how consistent the quality of the products developed by small and medium-sized enterprises (SMEs) in the prosess six sigma program compliance effect on customer loyalty. The method used in this paper is descriptive exploratory. Based on a sample of 30 SMEs and 143 end-consumers, it showed that inconsistency in the quality common among SMEs with small production capacity size that gives discomfort to the consumer. Inconsistency in the quality values at each of SMEs which are distinguished by the production capacity is 3.301 or unclassified often inconsistent on a small scale SMEs, 3.460 or unclassified SMEs are often inconsistent in size and capacity being 4.227 or inconsistent unclassified rare or likely to be consistent on SMEs the size of the production capacity.  Based on calculations using simple regression, suggest that the effect of dimensional consistency of product quality to customer loyalty is at 34%, while the balance of 66% is influenced by other variables such as promotion, competition level, location of the company etc.. It is recommended for further research is to be able to analyze the causes of the high product quality inconsistencies SMEs.

Keywords: inconsistency quality, six sigma, customer loyalty




With the increasing number of applications and services online, more and more business processes are carried out in a fully integrated digital working environment. To ensure the success of a business and the smart capture and reuse of organizational knowledge, adequate recordkeeping is essential. A review of the related literature indicates that international trends and future directions of recordkeeping awareness, recordkeeping processes and regimes, recordkeeping systems and technologies are moving towards meta-synthetic support in a digital environment at strategic level. However, little has been discussed about specific strategies of meta-synthetic support for digital recordkeeping, and in turn, organizational knowledge. The purpose of this paper is to propose the adoption and adaptation of the ISO/TC 46/SC 11 series of standards and the integrated use of ISO management systems standards (MSSs) as enablers of meta-synthetic strategies to enhance organizational performance and accountability through sustainable digital recordkeeping. The integrated use of ISO MSSs provides ever increasing opportunities for integrated product, process, service, and compliance control. The mechanisms of the above meta-synthetic strategies are collaboration, optimization, innovation, and compliance. The theoretical foundations are the integrated use of life-cycle, continuum and ecosystem theories with multidisciplinary perspectives. The practical outcomes are the support of varied evidence-based collaborations at multiple levels, such as national strategies and plans for digital continuity, knowledge sharing and reuse, open government initiatives, e-government information architecture and services competence building, and enterprise information governance.

Keywords: digital recordkeeping, knowledge management, innovation, meta-synthetic strategies, international trends




The purpose of this article is to reflect upon the importance and the role of financial institutions before, during, and after the financial crisis and to outline proposals for alternative approaches to the financial crisis. Without an understanding of the historic development, nature and scope, and important limitations of modern financial institutions, the regulatory reform of modern financial institutions cannot be successful. The success of financial reforms and their restructuring can only be measured when modern financial institutions participate, support, and develop the real economy and support a more balanced, inclusive, and diverse social development process. This is what the really exciting banking and finance organizations should stand for. The regulatory reforms, bail-outs, and dominant ideas about the European banking union, for example, are impeding, rather than facilitating, hope for real economic and social recovery on both sides of the Atlantic. The method used in the present article, is legal and institutional analysis of the financial institutions. The empirical and comparative overview of the role and importance of financial institutions shows the variety of financial institutions developed in different historical and socio-economic circumstances. They show there is no one single best model of financial institutions that could be universally applicable. The design and the regulatory framework for the financial institutions should therefore take into account the overall strategy of economic and social development. In absence of any such comprehensive strategy it is unlikely that the regulatory reform of the financial institutions can be successful.

Keywords: the role of financial institutions, regulatory reform of financial institutions, the tenuous linkages between the real economy and the financial institutions, financial hypertrophy and financial crisis, alternative financial institutions



Using MWD: A Business Intelligence System for Tourism Destination Web

Aurkene Alzua-Sorzabal, Jon Kepa Gerrikagoitia, Fidel Rebn



The importance of Internet as mass media in the field of tourism is that it constitutes an important channel of marketing institutions and business network of the tourist destinations. But very few subsequent processes of management, maintenance, improvement, and exploitation of this appearance are deeply studied. The interactive nature of the website, as both transmitter of information and receiver, has attracted the attention of scholars since the interaction allows opening new approaches to the study of the network traffic (the pages user has visited, order them, the time that it has been in them, the actions carried out...) and cyber behavior. Information flows from the physical to the cyber world, and vice versa, adapting the converged world to human behavior and social dynamic. The business intelligence systems based on Internet enable organizations intelligent actions to address time-sensitive business processes and benefit from analytics. As result provides the opportunity to anticipate and estimate visitor habits in a changing environment. This paper presents the research and technological fields which have been incorporated to study of the destination web, a business intelligent tool based on Internet that it aims to increase the performance of the local manager or tour operator by providing an enhanced insight through the behavior of visitors on the website and future trends in research are expressed.

Keywords: tourism destination web monitor, web mining, web analytics, business intelligence system





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Management Studies

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